Home to a wide mix of developed and emerging economies, the EMEIA bloc (Europe, the Middle East, India, and Africa) continues to be a strategic destination for businesses looking to effectively manage their international operations.
It’s no easy task, given the sweeping differences between countries in the European Union alone. Factor in the Middle East, India, and Africa, and there’s a who layer of complexity to contend with.
We’re well aware of these challenges, which is why our network is comprised of agencies with a deep understanding of their markets, meaning you’ll benefit from an informed travel program that is customized to your particular needs.
– Steve Woodford, Director, Agency Network, EMEIA
“When consolidating a travel program that includes markets in Europe, the single most important thing to remember is the distinctions that define each individual market. While the European Union and the euro have made doing business easier across much of the region, there remains significant variability in languages, regulatory requirements, travel booking methods, access to travel content, and utilization of technology.
Consolidation is rewarding for companies that recognize these distinctions – and our members throughout the region are experienced in making sure our customers achieve these rewards.”
We continue to add outstanding agencies to the Radius network in the Middle East and Africa. These regions are home to many of the world’s fastest-growing economies, and multinational companies are looking for help in managing the growing travel needs of their offices here. With the growing strength of our network, Radius is able to meet these needs.”
Yes. We have over 100 partner agencies across 6 continents. Every one of those agencies is a carefully vetted local expert and a shareholder in the Radius Travel business.
How do you ensure consistency across your global network?
Through rigorous vetting, demanding SLAs and deep relationships with our members. Agencies join Radius through a six-step process that ends with board-level approval. Once they join us, they go through an eight-week implementation program that includes data certification and training on our sales, account management and operations processes. Finally, they become shareholders with a vested interest in the reputation and growth of the business. As well as working to the same standards, we’re all working towards the same goal.
What’s your approach to global account management?
We believe account management should be consultative and analytical. Radius global account managers (GAMs) don’t just act as day-to-day contacts. They also proactively monitor client programs for savings opportunities and service issues, consolidating data and feedback from each country. At local level, local account managers work closely with GAMs during the implementation process, and are responsible for adherence to service requirements. Our GAMs are also supported by global analysis specialists, who provide market-leading consultancy on all aspects of a client’s business travel and travel expenditure.